1. Introduction
When this Privacy Policy mentions “we,” “us,” or “our,” it refers to PixzarPOS or an affiliate/partner of PixzarPOS that is responsible for your information under this Privacy Policy.
PixzarPOS is a product of Pixzarloop (Pvt) Ltd. We are committed to protecting the privacy and security of our clients, users, and business partners.
This Privacy Policy explains how we collect, use, store, disclose, and protect personal and business information when you access or use PixzarPOS, related applications, websites, and support services.
This Privacy Policy applies only to PixzarPOS services and does not extend to third-party websites, services, or platforms that may be linked from our system.
By using PixzarPOS, you agree to the terms of this Privacy Policy.
2. Scope of This Policy
This Privacy Policy applies to:
- Visitors to PixzarPOS website
- Clients using our software development services
- Users of PixzarPOS
- Business partners and service providers
3. Information We Collect
We collect information necessary to provide our services effectively.
3.1 Information You Provide to Us
We may collect:
- Full name
- NIC
- Phone number
- Email address
- Business name
- Business addresse
- Business Contact Number
- Business Email
- Project requirements and documentation
- Communication records
- Identity verification information where required
3.2 Information Collected Automatically
When you visit cloud-based PixzarPOS software:
- IP address
- Browser type
- Device information
- Usage data
- Log files
- Error reports
3.3 PixzarPOS Data
When merchants use PixzarPOS, the system may process:
- Sales transactions
- Product and inventory data
- Invoice details
- Payment method details
- Billing and payment information
- Customer purchase information (if stored by the merchant)
4. How We Use Information
We use collected information to:
- Provide and manage software development services
- Develop, deploy, and maintain custom applications
- Operate and improve PixzarPOS
- Provide technical support
- Process payments and invoices
- Improve system performance and security
- Communicate service updates
- Comply with legal obligations
- To detect, prevent, and investigate fraud, misuse, or unauthorized activities
We do not sell personal or business data.
5. Data Controller and Data Processor Roles
For the purposes of PixzarPOS:
- Pixzarloop acts as a Data Controller with respect to merchant account registration information, billing details, subscription management, and support communications related to the PixzarPOS service.
- Pixzarloop acts as a Data Processor for personal data processed within the PixzarPOS system on behalf of merchants, including customer data, transaction records, and other information entered into the system by the merchant.
Merchants using PixzarPOS are the Data Controllers of their customers’ personal data and are responsible for ensuring compliance with applicable data protection laws regarding the collection, use, and retention of such data.
6. Sharing of Information
We may share information with:
- Cloud hosting providers
- Payment processors
- IT service providers
- Professional advisors (legal, accounting)
- Government or regulatory authorities when required by law
All third parties are required to handle information securely and confidentially.
7. Data Security
Pixzarloop implements appropriate technical and organizational safeguards, including:
- Secure server environments
- Encrypted data transmission
- Access control restrictions
- Regular software updates and monitoring
While we strive to protect information, no system can guarantee absolute security. You acknowledge that no method of transmission over the Internet or electronic storage is completely secure. Any transmission of data is at your own risk.
8. Data Retention
We retain information:
- For the duration of our service relationship
- As required for legal, accounting, or tax purposes
- For backup and system recovery purposes
Upon termination of services, data may be retained as required by law or contractual obligations.
9. Your Rights
Subject to applicable law, you may request:
- Access to your personal information
- Correction of inaccurate data
- Deletion of personal data
- Restriction of processing
- Withdrawal of marketing consent
Requests may be submitted using the contact details below. We may refuse access or correction requests where permitted by law, including where providing access would negatively impact the privacy of others or legal obligations.
10. Cookies and Tracking Technologies
Our website may use cookies to improve functionality and analyze traffic. You may disable cookies through your browser settings, though certain features may not function properly.
11. Direct Marketing
Pixzarloop may use your contact information to send service-related updates, announcements, and promotional communications.
You may opt out of marketing communications at any time by contacting us or using unsubscribe options provided in communications.
Service-related communications (e.g., billing, system alerts) will continue regardless of marketing preferences.
12. User Responsibility
Users are responsible for maintaining the confidentiality of their login credentials and for all activities conducted under their accounts.
Users must ensure that they log out from shared devices and take appropriate precautions to prevent unauthorized access.
13. International Data Transfers
Any information shared through public channels, including forums, social media, or third-party integrations, may become publicly accessible. Pixzarloop is not responsible for the security of such information.
14. International Data Transfers
If data is stored or processed outside your country, we ensure appropriate safeguards are in place to protect your information.
15. Children’s Privacy
Our services are intended for business use and are not directed to individuals under 18 years of age.
16. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in legal, regulatory, or operational requirements. Continued use of the service constitutes acceptance of the updated Policy.
17. Contact Us
If you have questions regarding this Privacy Policy:
- Pixzarloop (Pvt) Ltd
- Email: info@pixzarloop.com
- Phone: +94 76 011 3036 / +94 76 011 3032
- Address: Innovation Center, No. 66A, Gunrathna Mawatha, 4th Kurana, Negombo, Sri Lanka.
- Website: https://pixzarpos.com
Requests may be submitted using the contact details below. We may refuse access or correction requests where permitted by law, including where providing access would negatively impact the privacy of others or legal obligations.
18. Updates to This Privacy Policy
Pixzarloop (Pvt) Ltd may review, revise, and update this Privacy Policy from time to time to reflect changes in our services, operational practices, or legal and regulatory requirements.
The latest version of the Privacy Policy will be published on our official website. Any updated version will take effect immediately upon publication unless otherwise stated. By continuing to use PixzarPOS after such updates, you agree to be bound by the revised Privacy Policy.
We encourage users to review this Privacy Policy periodically to remain informed of how we handle their information.
For a copy of the current Privacy Policy or any related inquiries, please contact us using the details provided in the “Contact Us” section.
